Complaints Procedure

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We endeavour to process all clients' complaints within a reasonable time and is committed to high levels of customer service. Our aim is to handle your complaint fairly, ensuring that we understand the nature of your concerns and any redress you may be seeking.

If you wish to make a complaint about our service please read the following complaints procedure as laid out below (for complaints concerning pension advice, please use our call-back form): Address all written complaints to:

The Review Team Ltd. working in partnership with APJ Solicitors
33 Cathedral Road, Cardiff CF11 9HB
Email: admin@thereviewteamltd.com
Phone: 0292 010 9108
Company Number 11057969
ICO Number ZA434069

The Legal Ombudsman

The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints under the Legal Services Act 2007. Their job is to look at complaints about legal service providers and claims management companies in a fair and independent way.

Phone 0300 555 0333 9am-5pm Mon-Fri. Calls cost no more than those to national geographic numbers (starting 01 or 02) from both mobiles and landlines. If you are calling from overseas, please call +44 121 245 3050 or email enquiries@legalombudsman.org.uk

You can write to them at: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ